Will you still be sending orders during this lockdown?
Yes we are now sending essential items to essential businesses and those that are working from home
Can I purchase everything you have from your store?
We can only send items essential for working and learning from home. This includes (but is not limited to) all replacement parts, charging cables, USB hubs, chargers, protection for devices and any accessories that would hinder your work if you were without it. If in doubt, please contact us and we can assist you with whether it is an essential item or not.
Are you absolutely sure you’ll be delivering for the whole lockdown?
Unfortunately, no we’re not. While we had authorisation during the last lockdown, we are in constant contact with our courier service and are checking government announcements daily. Unless there is further restrictions placed, we will be staying open for the full level 4 lockdown. If this changes, we will update you on our announcement bar.
How can you stay open while other businesses are closed?
We are lucky enough to live onsite. We do only have 2 people working during this time (family members who live onsite) but sending orders will be our priority. We may be a little slower to respond to emails at the moment, but they will be answered within 24 hours.
Can I pick up my order?
I’m sorry no, not during this lockdown. The lockdown has been put in place to stop the spread of COVID-19. It is important we make no contact with other people outside of the people you are self-isolating with. For this reason, we cannot allow pickups at this time.
Will my parcel be delivered overnight during the lockdown?
While we will be getting our parcels out daily, we cannot guarantee that parcels will be delivered overnight and would expect some extended timeframes. This is a new working environment we are stepping into and we do not know how busy the couriers will be and what travel around the country will be like for them. I would expect delivery to be slower than usual but please know that the parcel will be on the way and the couriers will be doing their best to get parcels to everyone in a timely manner. Keep checking the tracking number for updates and please be patient during this unprecedented time.
How will the Courier collect the parcels during the lockdown?
We have a room on the side of the building where parcels are collected by the courier. We will be placing the parcels in the room and vacating prior to the courier arriving. The courier will also be placing parcels for us in the room and we will collect once he has vacated.
What do I do if my order doesn’t come?
Please allow a few days for delivery to give the courier sufficient time during this busy period to get the parcel to you. If it does not arrive during this time, first check your emails in case we have emailed you with a problem with address or delivery. If nothing, email us or call us and we will do our best to support.
How will I get the parcel from the courier?
Normal delivery will apply for ‘authority to leave’ parcels. For signature parcels, the courier will bring the parcel to the door, they will knock, place the parcel on the doorstep and then move back at least two metres. The courier will not be collecting a signature from you, they will just ask for a name once you have collected the parcel and record it on the system. PLEASE DO NOT APPROACH A COURIER DRIVER!
What other precautions are you taking?
As a precaution we will be wearing gloves and a mask when handling and packaging items for an order as well as appropriate hand washing techniques.
**STAY SAFE AND BE KIND**